We ship Priority Mail via USPS - insured.
My dolls are quite dear to me. Therefore, I package every one with great care. However, should one arrive damaged please notify me immediately. I will work with you to make sure you are satisfied with the outcome. If after we our email discussion, you decide to return your item, it will need to be wrapped as received. After receiving the doll, I will refund the purchase price. Postage is at buyer's expense. Thank you.